AIRLINE OPERATION DUTY MANAGER

Join T'way Air – A Leading Low-Cost Carrier in South Korea! About us: T'way Air, a rapidly growing airline, is expanding operations in Singapore. We are currently seeking an experienced professional to manage and supervise overall flight operations, ensuring compliance with SOPs and service standards. The role includes handling day-to-day flight operations, revising operational procedures, handling customer service matters, and supporting additional operational needs. If you are passionate about aviation and thrive in a fast-paced environment, T'way Air offers you the opportunity to grow with us! Key Responsibilities:

1. Oversee and manage all aspects of airport operations, including check-in, arrivals, departures, and ramp activities, ensuring full compliance with company SOPs and service standards.
2. Provide comprehensive training to ground staff on operational procedures and safety regulations, while distributing necessary documentation to maintain consistent performance.
3. Regularly review and update SOPs to ensure they align with current regulations and operational best practices.
4. Handle daily customer service issues, ensuring timely and satisfactory resolutions.
5. Perform additional duties as required, based on operational demands and workload fluctuations.