Operations Manager//BPO// Banking Process

Top BPO in Chennai Hiring for Operations Manager Domestic Banking Process//Domestic Customer Service Must be a Manager on Papers in Domestic Voice Process in BPO CTC UPTO 14LPA Tamil Language is Must Must be a localite of Chennai Strong in Operations Matrices Essential Functions/Core Responsibilities  Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed  Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements  Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners  Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance  Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching  Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner  Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement  Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements  Attend business reviews with the client  Handle a team of team leaders Candidate Profile  Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred  Candidate should have experience in Domestic Banking Support  Minimum 1 year exp as Operations Manager// 3 Years as Assistant Manager or Deputy Manager  Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback  Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal  Work well under pressure and follow through on items to completion while maintaining professional demeanor  Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates  Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment  Demonstrated ability to mentor, coach and provide direction to a team of employees  Willingness to work a flexible schedule Qualification: Graduate Incase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123