MSP IT Systems Engineer (with Accounting Software Support Exp.)- open to WFH
Job details
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Work Arrangement: WFH (1 month onsite training) Work Shift: Mon-Fri, 6:00am-3:00pm PST (10pm-7am PH) Job Summary: We are looking for a skilled IT Systems Engineer to provide advanced technical support and resolution for our clients in a Managed Service Provider (MSP) environment. This role involves handling more complex technical issues, troubleshooting software and network problems, and ensuring client systems operate smoothly. You will work closely with Level 1 engineers, guiding them on escalated issues while maintaining direct communication with clients. About the Job
- User Account Management: Handle password resets, troubleshoot 2FA issues, and provide user access to necessary resources (Office 365, applications, file shares).
- Software Support: Perform updates and troubleshooting for applications such as QuickBooks, Pro Systems, and Citrix.
- Office 365 Authentication: Resolve Office 365 authentication issues, including login problems and account synchronization.
- Networking & Remote Access Support: Diagnose and resolve basic network issues using UniFi controller, and handle issues with remote connections (VPN, RDP, etc.).
- Email & Communication Systems: Troubleshoot and resolve Outlook performance issues (slow, freezing), email flow problems, and scan-to-email functionality.
- System-Wide Outages: Investigate system-wide outages, escalate to the appropriate teams, and coordinate with ISPs for circuit outages and service restoration.
- Printer Support: Install and configure network printers, ensuring proper functionality across the network.
- Incident Escalation & Documentation: Accurately document incidents, actions taken, and resolutions within the ticketing system, escalating complex issues to senior engineers as needed.
- Client Communication: Provide clear and professional updates to clients on issue status and resolution progress.
- Strong experience with troubleshooting software, network, and hardware issues.
- Experience with Office 365, Active Directory, Citrix, EntraID and Azure Services.
- Basic networking knowledge, including troubleshooting using UniFi controller and VPN/RDP access.
- Excellent communication skills with the ability to convey technical details to non-technical users.
- Experience in an MSP environment or providing IT support services.
- Experience with accounting software platforms (QuickBooks\ProSystems\LaCerte) is highly desirable.
- Experience with intermediate desktop and server troubleshooting
- Certifications (CompTIA A+, Network+, Microsoft Certified, Citrix, etc.).
- Experience working with email systems, network printers, and cloud-based technologies.
- Familiarity with ticketing systems (e.g., ConnectWise, ServiceNow).
- Up to 1-month FREE Accommodation for those relocating to Pampanga *
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefits
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