Job details
Responsibilities:
- To support guests, particularly those involved in coordinating meetings and conferences, in ensuring that all of their audiovisual and IT needs are met and that all their IT equipment works to their full satisfaction.
- To maintain a full and thorough knowledge of standard IT equipment and how it all works together, including PCs, laser projectors, audio speakers, TVs, DVD players, and CD-ROM players.
- To anticipate and preempt guest requirements for cables, adaptor plugs, projector screens, laser projectors, and other IT collateral and peripherals.
- To maintain a full and working knowledge of hardware, operating systems, application software, and supporting tools available in the market today.
- To advise the hotel GM and Financial Controller on recommended IT spend and upgrade requirements.
- To be available to support the IT needs of colleagues across all departments.
- High School diploma.
- Previous experience in the same position for at least 1 year.
- Luxury hotel experience is a must.
- Passion for excellent service.
- Excellent team player with great communication skills.
- Good command of English.
- Able to work under pressure.
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