Bell Attendant
Full time
at Accor
in
UAE
Posted on February 17, 2025
Job details
Job Responsibilities
- To be an ambassador of the Front Office and the hotel, in and outside the workplace.
- To provide personal service to all guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests receive a warm welcome and enjoy their stay, being offered the finest personal service.
- To personally greet and escort guests rather than pointing out directions.
- To ensure that the privacy of guests and the confidentiality of information is respected.
- To handle guest luggage and belongings carefully, storing them safely to avoid damage or loss.
- To assist guests with room changes in coordination with the Front Office department.
- To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures.
- To be aware of the room setups and inform guests accordingly (rooming).
- To check cars and rooms for forgotten items and respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the workplace through personal responsibility.
- To properly use supplies and equipment and to request requisitions accordingly.
- To assist drivers, valet parking, and doormen in daily activities.
- To manage any guest complaint professionally, resolving it to guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if approval is required.
- To be fully aware of and report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure proper use of telephone etiquette as per Sofitel standards.
- To read and update logbooks and ensure proper handover between shifts.
- To strictly respect key handling procedures.
- To respect schedules, terms, and deadlines as agreed with Management.
- To be aware of hotel outlet timings and promote internal activities and events.
- To attend daily line-up briefings with the Concierge team to recap tasks and activities.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To be entirely flexible and adapt to rotate within different subsections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Concierge Supervisor and Chief Concierge.
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