Community Operations Analyst - Multiple Languages

We are currently hiring for a variety of markets for Community Operations Analyst! Markets include: German, Italian, Portuguese, Spanish, French, Russian, Polish, Romanian, Hungarian, Dutch, and Ukrainian. Main responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
• Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site.
• Becoming and remaining knowledgeable about client’s products and community standards.
• Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
• Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience.
• Recognizing trends and patterns and escalating issues outside the company policy to the global team.
• Identifying inefficiencies in workflows and suggesting solutions.

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
• Strong interpersonal skills, verbal and written communication skills, and most importantly – empathy.
• High adaptability and positive approach to challenges.
• Ability to make decisions, prioritize, solve problems, and work as part of a team.
• Effective time management & prioritization skills.
• Ability to consistently hit KPIs on time.

Language Skills:

• Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region.
• Advanced level of English (C1).

*If you are not sure about your level of language, we can offer you an assessment. Contract: Full-time, permanent with Covalen. Compensation:

• €29,700 per year as base salary.
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year).
• *For the Evening shift: €12 per day (before tax) as travel allowance.
• Free meal (lunch or dinner) on site.
• Private healthcare.
• Pension contribution.
• 25 days of annual leave.
• Extensive training and access to CPL's Wellness Programme.
• Tax Saver and Bike-to-Work Scheme.

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays. Location: Dublin 18, Sandyford, Dublin South. *This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers. IMPORTANT: · Due to the nature of the role, candidates must be fully confident in dealing with sensitive content. · Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable). Why apply?

• Chance to work within a multicultural and diverse team.
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
• No shift rotations – fixed working schedule.
• Meals on-site, private healthcare, and pension contribution.
• No previous experience required – full training is provided!

For more information, please contact Torben Jensen at Torben.jensen@cpl.ie . #J-18808-Ljbffr