Job details
Responsibilities:
- Delivering high quality technical services to Oracle CSS Customers
- Ensuring adherence to internal methodology, tools and quality standards
- Identifying required/recommended actions on customers' systems as main output of service delivery, based on own knowledge and experience
- Understanding customer requirements and, based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
- Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
- Active participation in services development
- Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit CSS Business results
- Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
- Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
- OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer
- Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS
- Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches and OLVM
- Valuable skills on DevOps, Ansible, Terraform and Oracle Cloud Infrastructure (OCI)
- University Degree in Computer Science or similar
- Strong English written/verbal communications (French, Spanish or German will also be valued)
- Self-motivated individual who works well in a team environment
- Excellent Incident and Problem Management skills
- Flexibility to visit or work at customer premises
- Flexibility to travel (~ 25% of the time) in the region (EMEA)
- Flexibility to be “on-call” as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours
- Experience in working as part of Global/Matrixed/Remote teams
- Self-driven, ability to work under minimal supervision
- Excellent analytical skills
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