Executive Manager Customer Service Lending Operation
Job details
Executive Manager CSL Operations (REQ223865) Thrives in ambiguity, managing competing demands under tight deadlines with resilience. Works autonomously, tackling complexity head-on and driving effective solutions. Customer-focused and people-centric, ensuring exceptional service and team support. Customer Service Lending (CLS) drives mortgage growth, exceptional service, and a unique model. We collaborate across the bank to build a brighter future and achieve the Group’s NPS +30 goal. Retail Banking Services delivers seamless banking to 10M+ customers, offering market-leading products supported by world-class systems and processes. The Executive Manager of CSL Operations will drive priorities, manage incidents, oversee initiatives, enhance service, improve processes, address gaps, and ensure governance through collaboration with CSL leadership, product, and risk teams. More specifically, and in a manner in line with our values and purpose, you will:
We're interested in hearing from people who have:
If this sounds like you, apply today! CBA supports hybrid/ flexible working environment. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 16/02/2025 #J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
