Communications Manager, Amazon Flex, Amazon Flex AU

Communications Manager, Amazon Flex, Amazon Flex AU Job ID: 2891654 | Amazon Commercial Services Pty Ltd At Amazon, we are working to be the most customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. We are seeking a Communications Manager for Amazon Flex Australia, based in Sydney. In this role, you will be responsible for delivering high-quality driver communications to our delivery partners across Australia. You will have communications and project management experience, excellent writing skills, and the ability to easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards in a fast-paced and often ambiguous environment. A successful candidate will have strong technical writing ability, exceptional attention to detail, be highly analytical and customer-focused, and will have the ability to work independently under time constraints to meet deadlines. The ideal candidate will have a proven track record in assuming end-to-end ownership of developing communications strategies to achieve business objectives, the execution of the communications tactics, and delivering measurable impact and results from communications initiatives.

Key Job Responsibilities

1. Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and fine-tune messaging to develop the Amazon Flex Australia delivery partner communication strategy.
2. Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, websites, announcements, and others.
3. Partner with local and global internal teams who communicate with partners, including voice of driver, driver support, safety, operations, and others, to ensure the highest quality of driver-facing communications to support business goals.
4. Create and maintain communications calendars, toolkits, processes, templates, and messaging for Australia.
5. A program management-oriented mindset and the ability to be comfortable in different roles, sometimes supporting, sometimes leading and has the ability to “roll up their sleeves” and jump in if needed. Can plan, direct, supervise and execute projects, programs or workstreams.

A Day in the Life

Your day might involve analyzing engagement metrics from recent communications, crafting a new video script for safety guidelines, collaborating with the driver support team on FAQ updates, and planning next month's communication calendar.

About the Team

We're a collaborative group passionate about connecting with our delivery partners. Our team values creative thinking, data-driven decisions, and inclusive communication that supports our diverse partner community.

Minimum Qualifications

1. 5+ years of professional non-internship marketing experience
2. Experience using data and metrics to drive improvements
3. Bachelor's degree or equivalent in Marketing or Communications related subject.
4. Exceptional writing and editing skills, with the ability to distill complex concepts and issues into crisp and user-friendly communications
5. Proven ability to analyze data and metrics using Excel to optimize performance and drive results
6. Self-driven with ability to be both strategic and stay on top of tactical execution, has relentlessly high standards and puts the customer first.

PREFERRED QUALIFICATIONS

1. Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation
2. Awareness of gig-economy and/or owner driver delivery environment in Australia.

Acknowledgment of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Posted: November 14, 2024 (Updated 8 days ago) #J-18808-Ljbffr