Customer Service Specialist

Be part of Beyond Bank a bank that is for and with you . We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career. Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

Job Description

We currently have an exciting opportunity to join our growing Geelong team. The Relationship Advisor is responsible for advocating Beyond Bank Australia’s core values and delivering an exceptional customer experience that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance. In the role you will

• Provide a local customer owned banking experience to new and existing customers
• Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills
• Manage general enquiries and provide sound advice and information to our customers
• Contribute to a high achieving team environment with your commitment to success and strong work ethic
• Manage customer bank accounts, including opening, closing, and overseeing transactions
• Collaborate with specialists in the business to deliver the best solution for the customer

Qualifications

About you You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.

• A passion for building lasting customer relationships and serving the local community
• Able to work in a dynamic customer service environment
• Excellent problem solving and analytical skills
• Banking or Financial services experience desirable, but not essential

See yourself in our team Reporting to the Senior Relationship Manager, you will be joining the Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.

Additional Information

Why work for Beyond Bank? We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at (emailprotected) And there’s even more benefits:

• Our branch employees receive an additional 6 days of paid leave per year
• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. What does our recruitment process look like? The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training. Apply Now! To find out more about Beyond Bank visit beyondbank.com.au or for more information contact (emailprotected) As a certified B Corp we are using our business as a force for good. By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia. #J-18808-Ljbffr