Membership Data & Engagement Manager

Associations Forum The Role This role is ideal for an experienced Membership Data & Engagement Manager who is looking to contribute their skills in maintaining relationships with assigned client associations, while analysing and managing membership data to optimise processes and drive engagement. You’ll be working in a data-driven environment, where your strategic advice and process improvements will directly impact membership engagement, retention, and overall organisational success. Why work for us?

• We are across from Artarmon train station and shops
• Free parking is available
• Personal Mac laptop provided
• Full on the job training provided
• Opportunity for interstate travel
• Opportunity for hybrid working arrangements
• Bonus based on performance
• Annual Pay: $74,000 + Super

Tasks & Responsibilities

• Maintain regular contact with members, ensuring engagement every 6 months.
• Analyse and manage member data to track engagement and inform decisions.
• Advise on membership policies and strategies to enhance services and engagement.
• Increase attendance and registration at events and identify potential speakers.
• Develop strategies for member recruitment and retention using data insights.
• Collect member testimonials and survey responses to improve services.
• Assist in event coordination and ensure membership records are up-to-date.
• Recommend improvements to membership processes and organisational methods.
• Assist in projects when required.

This role is suited to experienced Membership Data & Engagement Manager who would like to work in a diverse and interesting sector. About the successful candidate:

• Minimum of a Bachelor Degree and 1 year of relevant work experience. Five years of work experience may substitute for formal qualification.
• Is fluent in English.
• Have effective verbal, written, and interpersonal communication skills.
• Outgoing and commercially minded.
• Ability to establish priorities, manage time, adapt to change, and work collaboratively with others.
• Detail oriented with a focus on accuracy and quality.
• Is self-motivated and solution-focused.

Schedule: Monday to Friday / Ability to commute/relocate: -Artarmon, NSW 2064: Reliably commute or planning to relocate before starting work (Preferred) / Work Authorisation: Australia (Preferred) / Work Location: Hybrid remote in Artarmon, NSW 2064. Experience: Membership Coordinator / Managers: 1 year (Preferred). Only short-listed applicants will be contacted for an interview. To apply for this role, please apply with your resume and cover letter, indicating why you are interested in the role.

About Company

Associations Forum is one of Australia's leading networks of associations, charities, clubs, and other not-for-profit organisations. Associations Forum provides associations with support, training, consulting services and networking opportunities. #J-18808-Ljbffr