Sales Operations Manager
Job details
About Us Bridgit is a non-bank lender specialising in bridging loans. We fill a gap left open by traditional lenders by offering the only flexible and dependable product in the market. We use technology to revolutionise the bridging loan experience and provide a solution fit for the expectation of today's customer. We’re now four years old, fifty people strong and making huge strides. We have 12,000 accredited brokers, we’ve written over a billion in loans and we have picked up a tonne of awards. We’re the 2023 Emerging Fintech of the Year, #4 in the rising star category in the 2023 Deloitte Fast 50, best Fintech Growth Story in the 2024 Fintech Awards, and The Startup Daily 2023 winner of Best Workplace Culture. It’s an exciting time to join the team! About The Role We’re looking for an experienced Sales Operations Manager to join our fast-growing team in Sydney. Reporting to the Chief Commercial Officer, you’ll play a critical role in overseeing and optimizing our sales processes, managing the Relationship Management (RM) team, and supporting key third-party partnerships. This is your chance to make an impact in a high-growth fintech startup, driving performance and innovation across our sales channels. Over The First 6-12 Months, You Will:
- Lead and Manage the RM team across Sydney and Manila, fostering collaboration, accountability, and high performance.
- Own the Direct-to-Customer Channel , managing the sales process end-to-end and ensuring targets are met.
- Support Third-Party Broker Channels , working with aggregators and partners to build seamless deal flows and strong relationships.
- Optimize Processes by streamlining workflows, enhancing efficiency, and overseeing sales tools and systems to drive scalability.
- Collaborate Across Teams , partnering with the National Sales Manager, BDM team, Credit, and Product to align strategies and enhance customer experiences.
- Develop Insights by managing reporting and analytics, providing key performance updates to the CCO and executive team.
- Build Relationships as a key liaison for external partners, ensuring exceptional service standards.
- 5+ years of experience in a sales operations or similar leadership role, ideally in a high-growth environment.
- Team Management Skills , with a proven ability to lead outbound and inbound sales teams.
- Technical Proficiency in CRM systems, sales tools, and reporting platforms.
- A Data-Driven Approach , with the ability to analyze and interpret key performance metrics.
- Sales Expertise , including the ability to optimize processes and deliver strong results.
- Exceptional Collaboration Skills , working effectively across teams and with external partners.
- Problem-Solving Ability to manage multiple priorities and make data-informed decisions.
- Experience in financial services, lending, or mortgages.
- A passion for innovation and enhancing customer and partner experiences.
- Employee Stock Option Program – we want each and every employee to share in the success of Bridgit.
- Extra Leave – we offer birthday leave + an additional day of paid leave to be used for life events, celebrations or just a mental health reset.
- Summer Fridays – we finish at 3:30 during the summer months
- Two weeks from anywhere – we encourage employees to work remotely from a location of their choice for two weeks each year.
- Learning and Development – all employees are encouraged and empowered to engage in professional development including a number of learning initiatives run internally.
- Social events – we have a jam-packed social scene, with events throughout the year.
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