Teleperformance Clark | Operations Assistant Manager

Job Requirements:

1. General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including remote customer service.
2. Call center-based customer support in response to a high volume of low complexity inquiries.
3. Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
4. Performed in a distribution center, product returns/repair center, or field walk-in customer service facility.
5. Acting as liaison between customers, production, and distribution departments related to specific customer orders.
6. Providing technical and non-technical customer support in a walk-in service center. Incumbents matching to this specialization are not compensated based on achievement of sales targets.
7. Positions on this level have advanced knowledge and experience and participate in/leads the development of new solutions/projects.
8. Can supervise and coordinate lower-level specialists being the single point of contact in complex matters.
9. Coordinates the daily operations, enables, and oversees the implementation of short to medium term activities within the team.
10. Delivers input to policies, processes, and standards, where decisions are of tactical and operational nature within a defined scope.
11. Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.

1. At least 1 year of managing operations in a call center environment.
2. Experience in a leadership role in a large contact center setting with extensive client and senior management interface.