Quality Assurance Specialist

Job Title: QA (Quality Assurance) Specialist Location: Bangalore Experience: 1-2 years Employment Type: Full-time (Work from office only) About Us We are a fast-growing conversational AI company focused on building intelligent AI agents that transform customer interactions. Our team is passionate about creating innovative AI-driven solutions, and we are looking for a Pre-Sales QA Specialist to ensure the quality and performance of our voicebot solutions before they reach potential clients. Role Overview As a Pre-Sales QA Specialist , you will be responsible for testing our AI-powered voicebots and virtual assistants to ensure they function seamlessly before deployment. You will work closely with the pre-sales, product, and engineering teams to identify and resolve issues, ensuring an optimal user experience. Key Responsibilities

• Conduct end-to-end testing of Gen AI voice bots across various scenarios to ensure the model responds accurately to a wide variety of voice inputs
• Identify areas where the bot’s conversational abilities can be improved; document and report bugs or inconsistencies in voice bot responses or workflows
• Validate voicebot performance, language understanding, and user experience across various used cases and environment
• Voice Quality Testing: Assess the clarity, tone, and naturalness of the voicebot’s synthesized speech. Ensure the voicebot sounds natural and validate any voice-related anomalies or bugs
• Identify and test edge cases such as unexpected inputs, unclear commands, or non-standard speech patterns (e.g., accents, slang) to ensure they are handled appropriately
• Collaborate with the pre-sales team to simulate real-world customer interactions.
• Maintain test cases, test plans, and other QA documentation.
• Ensure the voicebot aligns with business use cases and client requirements before demos and trials.
• Provide feedback to developers and suggest improvements to enhance voicebot accuracy and efficiency.
• Work in a fast-paced, agile environment to meet project deadlines.

• 1-2 years of experience in software QA/testing, preferably with voicebots or AI-driven applications.
• Strong command of both English and Hindi for linguistic and functional testing.
• Understanding of voicebot frameworks, LLM & NLP (Natural Language Processing) concepts.
• Hands-on experience with writing test cases and experience with testing methodologies
• Analytical mindset with keen attention to detail
• Strong problem-solving skills and ability to think from a user’s perspective
• Ability to work collaboratively with cross-functional teams.
• Familiarity with bug tracking tools like Jira, Trello, or equivalent.
• Basic knowledge of scripting or automation tools (optional but preferred).