Senior Executive / Executive (Programme Management and Admin Support)

Programme Management Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes. Ensure LMS course pages are set up in a timely manner. Provide prompt and accurate information and updates to students and relevant stakeholders. Support Lecturers on admin matters. Release of Examination information to current students. Monitor validity of student pass for international students. Student Services Organize and conduct orientation for new students. Prepare and disseminate confirmed start classes/start term information. Work closely with CMs to resolve student issues. Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal. Monitor attendance of students, administer warning letters/exam barring letters and provide monthly reports. Conduct regular class visits to understand student’s needs; engage with parents/guardians to update on students’ progress. Conduct module evaluation; focus groups; student surveys. Support students on the student portal, LMS, and any other student support management system. Data Management Update and maintain student records in PSB Academy’s proprietary data management system. Finance Monitor student payment of course fees. Process student refunds. Exams Liaise with Exam Centre for main and re-exams (if applicable). Prepare examination nominal roll for Exam Centre. Events Support Assist Reporting Officer in the running of events. Others Any other ad-hoc duties as required by the company from time to time. Requirements Degree in any discipline with at least a year of experience. Meticulous and self-motivated with strong organisation skills. Possess good time management and administration skills. Able to work individually and as a team player with a customer-oriented mindset and good communication skills. Able to work under pressure in a fast-paced work environment. Proficient in Microsoft Office applications. Prior experience in Private/Education Industry preferred. May be required to work on roster: 8am to 5.30pm or 10am to 7.30pm. Able to converse confidently and fluently in both Mandarin and English. Weekends Involvement: Open house - twice a year. Grad ceremony - once a year. #J-18808-Ljbffr