Home Saudi Arabia Store Manager (Dyson - Red Sea Mall) RETAIL & DISTRIBUTION · Jeddah

Home Saudi Arabia Store Manager (Dyson - Red Sea Mall) RETAIL & DISTRIBUTION · Jeddah

Store Manager (Dyson - Red Sea Mall) RETAIL & DISTRIBUTION · Jeddah

Full time at Chalhoubgroup in Saudi Arabia
Posted on February 16, 2025

Job details

See our RETAIL & DISTRIBUTION · Jeddah Store Manager (Dyson - Red Sea Mall) INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. What you'll be doing Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies. JOB RESPONSIBILITIES:

  1. Drive in-store CX initiatives
  2. Plan succession of team members in terms of readiness
  3. Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
  4. Drive eNPS through people experience initiatives and culture
  5. Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
  6. Offer store support including concessions, real-time as per business needs
  7. Act as the key point of contact with back-office operations
  8. Ensure click and collect are conducted within SLAs
  9. Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
  10. Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.
  11. Ensure store team is working towards the same goal
  12. Promote omnichannel sales
  13. Increase the store revenue target vs actual
  14. Increase sell-through at full price
  15. Provide input to what's working well, what's not working well and feedback.
What you’ll need to succeed University Degree preferably in Business Administration or Management. 6 - 8 years in retail shops management preferably in Luxury Technology. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. Department Role Store Manager Locations RETAIL & DISTRIBUTION · Jeddah #J-18808-Ljbffr

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