Client Lifecycle Management

Full time at Deutsche Bank AG in Saudi Arabia

Posted on February 16, 2025

Job details

Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description: Details of the Division and Team: Operations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the bank's platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. Reporting to the Middle East COO, the Client Lifecycle Management Team (CLM) plays an integral part in the firm’s first line of defense against financial crime. We work with our front to back partners to ensure that AML risk is appropriately captured, measured and managed, whilst being client-centric and commercial. Your key responsibilities:

Support KSA teams on complex queries related to new client onboarding and periodic reviews on a day-to-day basis as part of the expert team.
Ensure training and knowledge sharing on KYC and regulatory/tax related client classification matters to all COB teams.
Help drive process standardization and operational efficiencies across DB Riyadh branch COB teams.
Work with AFC and Standard team to translate new policy or regulatory changes into operating procedures or artefacts that can be used by KYC analysts.
Perform quality checks to ensure adherence to defined guidelines and help identify root causes of any gaps.
Support the establishment of a quality culture focused on achieving the right quality outcomes around policies and standards.
Remain updated on the latest regulation and industry knowledge.
Partner with change teams in driving impact assessments on operational processes from new change initiatives.
Define and implement new processes and controls around change initiative-driven impacts in CLM to minimize operational risks.
Establish strong collaboration with Compliance/AFC and business teams and assist in resolving issues stemming from policy execution action interpretation differences.
Drive issue resolution or options articulation around challenges that arise during the execution of initiatives.
Actively participate in ensuring and validating a strong level of operational readiness in CLM RTB teams as part of go-live transitions.
Help identify system requirements for automating KYC or related processes to meet COB needs.
Develop strong knowledge and understanding of systems/processes/organization in KSA around the client data services space.
Enhance awareness, expertise, and experience of legal and regulatory requirements, control frameworks, operational processes, and policies around Client Onboarding.

Your skills and experience:

Graduates with a good academic background.
Overall experience of at least 3-5 years in the Banking/Finance industry.
Relevant KYC background with experience working in Client Onboarding teams and/or interacting with clients and internal Sales teams on KYC topics.
Highly structured and analytical, preferably with hands-on experience in process mapping/documentation and solution.
Experience in participating in complex projects and supporting change.
Strong knowledge of regulatory trends/developments around AML/KYC space.
Able to multi-task and manage competing priorities.
Able to work in a highly-matrixed environment, with strong collaboration ability to bridge gaps between groups and cultures.
Experienced in communicating with and influencing diverse stakeholders (including senior stakeholders) and colleagues.
Highly proficient in MS Office applications and able to synthesize information for senior management presentations.
KYC/Client data related process experience is a plus.
Prior experience around regulatory projects and/or regulatory interactions is a plus.
Relationship management and influencing/negotiation skills to manage relationships with stakeholders, including those located remotely.
Able to cope well under pressure and meet deadlines.
Extremely hands-on with the ability and interest to understand front-to-back system and process flows, perform specific data analysis, and identify solution alternatives.
Eye for detail and able to apply control frameworks around processes to identify gaps/risks.
Independent, self-motivated, and a collaborative team player.

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Client Lifecycle Management

Job details

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Deutsche Bank AG

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