Home Saudi Arabia Technical Support Engineer

Home Saudi Arabia Technical Support Engineer

Technical Support Engineer

Full time at Client of Proven SA in Saudi Arabia
Posted on February 16, 2025

Job details

  • Act as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
  • Build and maintain strong, trusted relationships with key clients to foster long-term partnerships.
  • Understand customer business objectives and provide tailored solutions to meet their specific requirements.
Technical Support & Consultation
  • Provide technical expertise on fleet management systems, GPS tracking devices, and related components.
  • Troubleshoot and resolve technical issues related to hardware, software, and system integration.
  • Guide customers through the installation, configuration, and optimization of our products and services.
  • Collaborate with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
  • Gather and document customer feedback to drive product and service improvements.
  • Proactively identify opportunities to expand services or upsell based on customer needs.
Training & Enablement
  • Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
  • Create technical documentation, FAQs, and guides to support customer self-service.
Qualifications
  • Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.
  • Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
  • Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Problem-solving mindset with a focus on delivering exceptional customer service.
  • Proficiency in CRM software and other relevant tools.
Preferred Qualifications
  • Experience in the vehicle tracking or fleet management industry.
  • Knowledge of telematics and IoT (Internet of Things) technologies.
  • Familiarity with installation processes for GPS tracking devices and related components.
  • Multilingual abilities (if applicable to your customer base).
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