Home Saudi Arabia Technical Support Engineer
Home Saudi Arabia Technical Support Engineer
Technical Support Engineer
Job details
- Act as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
- Build and maintain strong, trusted relationships with key clients to foster long-term partnerships.
- Understand customer business objectives and provide tailored solutions to meet their specific requirements.
- Provide technical expertise on fleet management systems, GPS tracking devices, and related components.
- Troubleshoot and resolve technical issues related to hardware, software, and system integration.
- Guide customers through the installation, configuration, and optimization of our products and services.
- Collaborate with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
- Gather and document customer feedback to drive product and service improvements.
- Proactively identify opportunities to expand services or upsell based on customer needs.
- Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
- Create technical documentation, FAQs, and guides to support customer self-service.
- Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.
- Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
- Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Problem-solving mindset with a focus on delivering exceptional customer service.
- Proficiency in CRM software and other relevant tools.
- Experience in the vehicle tracking or fleet management industry.
- Knowledge of telematics and IoT (Internet of Things) technologies.
- Familiarity with installation processes for GPS tracking devices and related components.
- Multilingual abilities (if applicable to your customer base).
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Hiring company
Client of Proven SA
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Mechanical Engineering, Engineering Management Academy for Health & FitnessAED 799Duration: Upto 55 Hours
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Civil Engineering Cost Estimation Skill-UpAED 1,466Duration: Upto 185 Hours
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