Senior Customer Service Officer- Accounts Services United Arab Emirates Posted on 02/20/2024 Tr[...]

Full time at Abu Dhabi Islamic Bank PJSC in UAE

Posted on February 16, 2025

Job details

Role: Senior Customer Service Officer- Accounts Services Location: Dubai Role Purpose: The role of Accounts Services - Account Opening & Maintenance of WBG/FI Support Services is to ensure centralized services for Customer On-boarding and account maintenance provided to the highest level of quality and performance. To work with internal stakeholders & services Head, to develop and maintain Accounts services. Key Accountabilities of the role:

Review of Account opening documentation and Account maintenance requests received from RM & Customer and ensure that account opening documentation is in compliance with ADIB’s Policy and Procedures.
Prompt & Efficient Coordination with Legal, Compliance, Sharia and Operations in opening accounts & Account maintenance.
Issuance of Special Cheque to be ordered with TAT and in accordance with ADIB’s Policy and Procedure.
Establish and maintain the ADIB-wide Corporate online channel (e-ADIB) customer activation process.
Maintaining inventory & control of Vasco Card for e-ADIB WBG Customers.
Identify process/system issues and work with support team to improve.
Handle Public Sector customers UAE-wide to cater to day-to-day customer needs.
Maintain accuracy and efficiency.
MIS - Quality and reliability of reports weekly, monthly as and when required by Senior Management.
Educate customers on account opening & maintenance.
Strictly follow ADIB’s Policy & Procedures, Central Bank’s Circulars and ADIB’s Compliance Requirement.
Take corrective actions wherever required to fix the gaps, if any, in the day-to-day processing.
Always maintain confidentiality.
Handle and personalize service to escrow-related customers and authorities.
Visit customers and the relevant authorities for new regulatory updates and maintain business relationships & submit call reports.
Oversee all matters related to daily processes and transactions in coordination with the escrow operations unit and liaise with other departments where required.
Manage all escrow client complaints within the agreed time frame.
Maintain the interface with authorities and clients and act as a coordinator and escalation point for parties involved.
Coordinate and educate customers with escrow-related payments and relay to the concerned department.
Familiarize with institutional policies/procedures.
Keep track of all incoming and outgoing transactions of escrow and create monthly MIS and audit-related reports.
Assist in the coordination and support of audits and examinations.
Complete required training, resulting in understanding of all processing systems and procedures.

Specialist Skills / Technical Knowledge Required for this role:

Cultural sensitivity and adaptability.
Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
Written and superior oral communication skills (applied in both in-person and phone interactions).
Presentation and facilitation skills (applied in both in-person and phone interactions).
Knowledge of principles for providing customer service.
Sound knowledge of Account opening and Account maintenance.
Possess sound experience in Account Services, Escrow Services, and Escrow rules & regulations.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Abu Dhabi Islamic Bank PJSC

See All Abu Dhabi Islamic Bank PJSC Jobs

Improve your chance to get this job. Do an online course on Customer service starting now.

Complete Customer Service John Academy

OMR 10
~~OMR 177~~

Duration: Upto 15 Hours

Enrol
Customer Service Study 365

OMR 12

Duration: Upto 38 Hours

Enrol

See all courses

See All Senior Jobs

Senior Customer Service Officer- Accounts Services United Arab Emirates Posted on 02/20/2024 Tr[...]

Job details

Apply safely

Hiring company

Abu Dhabi Islamic Bank PJSC

Accounts Payable Accountant

Senior BMS Engineer

Camp Boss senior

Legal and Compliance Officer

Public Relation Officer

Field Prof-Optimization, Assoc

K919-ESG-Tech Prof-Coiled Tubing, Assoc

Fld Svc Mgr-Wireline and Perf

K919-ESG-Tech Prof-Coiled Tubing, Assoc

AE-Abu Dhabi-Field Prof-L&P Cased Hole

BD09-ESG-Fld Svc Rep-Drilling Fluids II

Lab Tech-Chemistry, Assoc

DV02-ESG-Field Prof-DD, Sr

Assistant Superintendent

Topside Commissioning Offshore Material Coordinator

Non-Operated Cost Engineer specialist

Commissioning Offshore System Operator

Water and Production Operations Supervisor

Non-Operated Operations Excellence specialist

Jobs

Courses

Location

Follow us

Home UAE Senior Customer Service Officer- Accounts Services United Arab Emirates Posted on 02/20/2024 Tr[...]

Home UAE Senior Customer Service Officer- Accounts Services United Arab Emirates Posted on 02/20/2024 Tr[...]

Senior Customer Service Officer- Accounts Services United Arab Emirates Posted on 02/20/2024 Tr[...]

Job details

Apply safely

Hiring company

Abu Dhabi Islamic Bank PJSC

Similiar Jobs that might interest you

Accounts Payable Accountant

Senior BMS Engineer

Camp Boss senior

Legal and Compliance Officer

Public Relation Officer

Field Prof-Optimization, Assoc

K919-ESG-Tech Prof-Coiled Tubing, Assoc

Fld Svc Mgr-Wireline and Perf

K919-ESG-Tech Prof-Coiled Tubing, Assoc

AE-Abu Dhabi-Field Prof-L&P Cased Hole

BD09-ESG-Fld Svc Rep-Drilling Fluids II

Lab Tech-Chemistry, Assoc

DV02-ESG-Field Prof-DD, Sr

Assistant Superintendent

Topside Commissioning Offshore Material Coordinator

Non-Operated Cost Engineer specialist

Commissioning Offshore System Operator

Water and Production Operations Supervisor

Non-Operated Operations Excellence specialist

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us