Card Fraud Payment Disputes Officer

About the role… As the Card Fraud Officer , you will play an integral part in the investigation and response to Card Fraud impacting our customers. Reporting to the Financial Crime Manager, Fraud you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with card fraud events. You will be responsible for:

1. Reviewing and investigating card dispute cases;
2. Managing Visa and Mastercard dispute cases to achieve the best result for our customers;
3. Responding to email and phone enquiries regarding new and ongoing disputes;
4. Maintaining records to meet reporting obligations;
5. Actively managing various workloads with differing SLA requirements.

About you…

1. Ideally you will have at least 12 months experience in customer service or financial services industry;
2. Experience in Financial Services is preferred but not essential;
3. Excellent verbal and written communication skills;
4. Excellent problem-solving skills, with high attention to detail;
5. Strong planning and organisational skills;
6. Comfortable in making/taking phone calls for card fraud disputes;
7. Ability to work in a fast-moving, agile environment, including autonomously with minimal supervision;
8. Advanced computer skills - Microsoft Office Suite.

What’s in it for you? We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game. You will be able to make a bigger difference with us! While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career. We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering health, wellness and lifestyle options. Read more about these exciting benefits on our careers site! At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitable decision making that empowers our people to be at their best every day. #LI-Hybrid #J-18808-Ljbffr