Estate Operations Coordinator

Summary Notting Hill Genesis is seeking four enthusiastic Estate Operations Co-ordinators to join our Places and Estates team across multiple locations - Barnett, Colindale, East London - Dockside, Kidbrooke, Peckham and Elephant and Castle. What You'll Do As an Estate Operations Co-Ordinator you will assist the Estate Operations Manager, working within a team of estate management staff as well as overseeing large service contracts to deliver a first-class service to residents on a large multi-tenure estate. Your role will focus on:

• Providing a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.
• Contributing to the management of large multi-tenure estates
• Delivering against targets and KPIs
• Supervising the onsite estate management team and service providers
• Performing administrative duties, including managing deliveries and providing access to contractors
• Contributing to service charge budgets and financial planning
• Implementing estate management strategies to improve services and value for money
• Ensuring compliance with legislative, industry, and health & safety standard

How You'll Do It

• Conducting regular estate inspections to maintain high standards
• Building strong relationships with residents, contractors, and internal teams
• Providing first-class on-site management services to customers
• Monitoring contractor performance and ensuring SLAs are met
• Delivering improved resident satisfaction results within budget constraints
• Driving service improvement initiatives to boost customer satisfaction
• Ensuring timely completion of Fire Risk Assessment actions
• Attending stakeholder meetings and providing accurate input and follow-up

The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. The ideal candidate will have:

• Experience of working within a team delivering large-scale estate management services
• Experience of analysing processes and service delivery in order to improve customer satisfaction
• Experience of working on or as part of multi-tenure estates
• Excellent verbal and writing skills

What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date is 23 February 2025. Step 2: Successful candidates will be asked to do a presentation at interview stage if shortlisted on 4 and 5 February 2025. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. PandoLogic. Keywords: Operations Specialist, Location: London, ENG - SE25 5PY