Customer Support Service Specialist

Job Description

1.  Customer Relationship Management: - Effective communication with clients and proactive problem-solving approach - Timely responses and regular check-ins - Ongoing support to maintain strong client relationships - Preparation and approval of all necessary documentation (agreements, proforma invoices, shipping documents, etc.)- Coordination of client approvals for documents - Regular meetings to ensure accurate short-term and long-term forecasting - Monitoring and managing order status -Logistics management and coordination - Ensuring compliance with agreement terms - Payment tracking and monitoring - Overseeing the implementation of the sales plan 2. Systems Management: CRM (Salesforce) - Customer Service Model: - Onboarding, qualification, and acceptance of counterparties - Client communication and relationship management - Opportunity  and business case development - Production request management -CRM (Salesforce) Sales and Operations Planning (S&OP) Model: - Forecasting and planning for an 18-month horizon EDMS (OpenText) - Contract Management: Initiation, approval, and signing of  Non-Disclosure Agreements, Supply Agreements, One-Time Agreements, Additional Agreements, Specifications, Quality and Regulatory Agreements ERP (SAP) - Order Management: - Order processing and management - Creation of shipping documents - Closing of sales orders 3. Cross-Team Collaboration: - Close collaboration with the Business Development team - Coordination with the Commercial Department - Interaction with the Marketing Department - Engagement with the Regulatory Affairs Department 4. Sales Analytics and Reporting"

Job Requirements

• Bachelor’s degree in economics or other related field
• Proven experience working as a Sales Specialist or in a similar role with responsibility for customer relationships and sales processes.
• Solid experience in production planning and forecasting.
• Strong knowledge of the industry and market conditions (experience in a relevant sector is a plus).
• Excellent written and verbal communication skills (English proficiency is required).
• Exceptional interpersonal and teamwork skills, with the ability to build strong relationships across various teams.
• Result-oriented with a focus on achieving targets and driving business growth.
• In-depth understanding of foreign market supply chains and familiarity with the documents required for international transactions (e.g., shipping documents, contracts, etc.).
• Experience with Salesforce (optional but preferred).                                                               "
• Salesforce, Open Text, MS Office (Word, Excel, Outlook, PowerPoint, Teams), SAP, corporate electronic management systems
• English (obligatory), Spanish/French/Arabic (optional)