Passenger Host
Full time
at Saudi Railway Company
in
Saudi Arabia
Posted on February 15, 2025
Job details
Job Responsibilities:
- To undertake on-board hospitality duties as directed by the Operations Manager or other senior managers within SAR, ensuring that the catering service on-board is delivered to an exceptional standard within the compliance boundaries of the catering operations standards and specification.
- To ensure that the levels of customer care and service are always delivered to the highest possible standards.
- To remain compliant within the SAR food safety policy in all aspects of hygiene.
- Undertake any other customer service duties as directed by the Train Captain or Lead Train Captain.
- To increase revenue sales on the trains by selling all products available onboard, at every opportunity, including maximizing promotion and marketing activities.
- Undertake direct customer service duties on-board as directed by the Lead Train Captain and Train Captain.
- Offer all customers an exceptional food and beverage service, both in First Class & Standard in line with the company’s specification.
- Work in accordance with the company injury prevention policy and practices ensuring all accidents, incidents and near misses as well as potential risks are promptly reported.
- Ensure that all paperwork is completed correctly in line with the company’s standard requirements, relating to on-board stock control, food hygiene, and financial.
- Maximize catering revenue through proactive selling on-board.
- Manage all stock control issues including rotation, storage, and top-up ordering.
- All prescribed cleaning duties are undertaken during your shift.
Requirements:
- Bachelor/Diploma Degree in relevant major.
- Preferably 1-2 years of customer service experience.
- English communication is a must.
- Location: Riyadh.
Seniority Level:
- Entry level
Employment Type:
- Full-time
Job Function:
- Customer Service
- Industries: Transportation/Trucking/Railroad
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