Desktop Engineer

Job role: VDI Engineer Experience : 5+ years Location: Hyderabad Working Type: Hybrid Top Skill Sets

• Strong with Citrix Technologies
• Experience with Azure
• Good Communication skills

Position Summary The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle. Specific Responsibilities

• Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments.
• Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures.
• Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
• Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
• Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
• Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company
• Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed
• Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Do not edit this bullet

Qualifications Do not edit this section

• Minimum of 5 years of related experience
• Bachelor's degree preferred or equivalent experience.

Specific Skills & Technologies

• Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
• Subject Matter Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
• 5 + Years’ experience with Microsoft Windows Server and Workstation technologies
• Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
• Azure Portal
• Citrix Cloud
• Strong knowledge of IGEL platform:
• OS Base Build & Configuration
• Authorization & Authentication
• Support and Management of the endpoint devices including maintenance
• Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
• Strong background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
• Knowledge of PowerShell scripting
• Strong project management and leadership skills
• Self-starter, independent worker, and team player
• Good written and verbal communication skills
• Working knowledge of the ITIL framework
• Knowledge and expertise in disaster recovery procedures