Technicians - Internet Service Support & Internet Network Engineers
Job details
Location: Goa, India Salary: Salary based on experience & market standards + PF & ESIC Benefits Responsibilities We are seeking EXPERIENCED Senior IT Technicians , with experience in fiber optic network management & FTTH, configuring & troubleshooting networking hardware including core hardware & equipment, including servers, switches & OLTs. Additionally, knowledge in configuring & trouble-shooting computers, computer hardware & LAN networking hardware, including routers, access points & switches. Our company is a fast-paced, rapidly growing organisation with multiple service offerings with a primary focus on fiber optic Internet connectivity, with additional complementary services that we want to promote & develop. If you join our future-facing, customer & team-focused organisation, you will become part of a dedicated team that works together to provide our customers with the highest level of Internet connectivity & customer service. As an integral member of our team, we would ask for your dedication & commitment to deliver outstanding quality & results that exceed customer expectations. In addition, we expect your personal accountability, as a representative of our company to help to grow the business, to maximise the profile & usage of our primary service offerings, develop the added-value complementary services & increase revenue & profitability. In return, we are committed to providing you with every opportunity to learn, grow & stretch yourself to the highest level of your ability & potential. Ongoing training will be given, where required. Confident, communicators essential to interact & converse with customers in English, Hindi & Konkani too. Qualifications Educational Qualifications:
- 12th class diploma or equivalent (required)
- Associate degree or certification in IT, Networking, or a related field (preferred)
- Certifications like CCNA (A+ N+) (advantageous)
- Basic networking knowledge (IP addressing, DNS, DHCP)
- Experience with modems, routers, and Wi-Fi CCTV troubleshooting
- Familiarity with ISP support tools and CRM systems
- Understanding of fiber optics, LAN Networking , or cable internet technologies
- Ability to diagnose connectivity issues remotely or on-site
- Strong communication and customer service skills
- Problem-solving and critical-thinking abilities
- Ability to work under pressure and handle multiple tasks
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