Customer service specialist
Job details
About the team you are joining You will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another level! What your day would be like You will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC). More descriptions of your responsibilities are as follows: Assists customers across multiple channels; Attracts potential customers by answering product & service questions; suggests information about products & services; Follows up on pending /overdue payments; Handles inquiries and provides timely responses; Handles requests and activates subscriptions; Handles communication distribution requirements; Maintains customer records by updating CRM; Supports Business Continuity Plan requirements; Updates job knowledge by attending training & educational opportunities; Accomplishes customer service and organization mission by completing related results as needed; Identifies and escalates improvement opportunities; Tracks self-performance and acts responsibly towards the achievement of the overall team targets; Champion for process/projects support; Supports customer recoveries by explaining procedures; forwards required solutions/adjustments; Supports any other tasks as required by the Manager, Customer Service. We would love to hear from you if You have a university degree in business administration or a related field; 1-3 years of relevant experience in front office departments; Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy; Strong CRM knowledge and proficiency with MS Office and other IT-related matters; Be result-driven and demonstrate personal integrity; Proactive approach to problem-solving; Ability to set priorities and work with speed with a strong customer focus and a high level of drive and energy; Strong ability to take the initiative; Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics; Ability to demonstrate leadership skills and support management and the team with a proactive approach; Ability to fluently speak Korean. The Customer Service Specialist will have to effectively communicate and support customers in South-Korea. Knowledge of Korean is essential. Embrace IATA’s corporate values. #J-18808-Ljbffr
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