Job details
Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service. Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.Job Description
- To provide clean, hygienic, comfortable and hazard-free areas in the hotel, thereby achieving maximum guest satisfaction and organizational profitability, in an atmosphere of high individual morale.
- Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property.
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Remain alert, courteous and helpful to the guests and co-workers at all times.
- Responsible for cleaning the room, the public area, Executive Office, etc., and other duties as assigned.
- Any matter which may affect the interests of Grand Mercure Bangalore should be brought to the attention of the Management.
- Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide a high level of service standards.
Qualifications
Diploma / Degree in Hotel Management or any other equivalent qualification.Additional Information
Minimum of 0-1 years of experience. #J-18808-LjbffrApply safely
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