Customer Service Advisor - (Bilingual- English/ Chinese )

Job Title: Customer Service Advisor - (Bilingual- English/ Chinese) Job Description: This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects, and non-customers while maintaining established standards for number of calls, pick-up time, duration of call, and quality of call.
• Provide high-quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever required and asked by management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills, and Qualifications:

• Min. 1 year call center/customer service experience, preferably within the real estate sector.
• A bilingual fluent English (B2 Level+) and Chinese speaker.
• Good communication and interpersonal skills.
• Competent use of PC; must be good at MS Excel formulas.
• Graduate preferred in any stream and above; a combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient, and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive, and professional approach.
• Tolerance for repetitive work in a fast-paced, high-production work environment.
• Results-driven, enthusiastic, attention to detail, and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work 8 hours a day, any 5 days a week in rotational shifts, as per department requirements, and be ready to be molded for a suitable role internally as time progresses.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: ARE Dubai - Property# BCB2 515, Dubai CommerCity Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr