Young Graduate - Junior Financial Messaging Expert
Job details
We are hiring! DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too! Are you looking to build a career around a rare and highly valued skill in the market? Well, look no further—today is your lucky day! DiXiO is hiring a Junior Financial Messaging expert. If you're a fresh IT graduate eager to develop expertise in this niche field, we want to hear from you! In this role, you will work closely with the customer success team to gain expertise and develop your skills around financial messaging support. Things you will do:
- Provide 1st line support , handling customer inquiries and troubleshooting issues.
- Work closely with experts in the team and IT to escalate and resolve technical issues.
- Gain hands-on exposure to financial messaging solutions and industry best practices.
- Maintain detailed logs and reports of customer interactions and resolutions.
- Learn and understand financial messaging protocols, standards, and security measures .
- Progressively take on more advanced responsibilities as you move toward an expert role.
- Recent graduate with a degree in IT, Computer Science, or Engineering .
- Eager to learn and grow within financial technology and messaging systems.
- Good understanding of IT systems, networking, and software troubleshooting .
- Strong communication skills with a customer-centric approach .
- Analytical thinker with problem-solving skills and attention to detail.
- Fluent in English (other languages are a plus).
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