Waitress

The Role

• To promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• To generally promote and ensure good interdepartmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere, warm, and enthusiastic ensuring the guests' satisfaction.

Key Deliverables and Responsibilities Planning & Organizing:

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet according to the meal settings and in line with the opening hours.
• Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, upselling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders, and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional/friendly yet discreet relationship with the outlet patrons to ensure their wellbeing.
• Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers' needs.
• To be flexible in assisting around different areas of the hotel.
• Familiar with the company's internal policies and safety procedures.
• Helps in other areas of the Hotel if the situation requires.
• To have a complete understanding of and to adhere to Accor policy relating to Fire Hygiene Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• Work hand in hand with the hostess to ensure the name tag is all complete and in proper position.
• Ensuring business cards and database are handed over to the hostess for the record.
• Make sure all the bills are handed over to the cashier.
• Ensure all the items are charged accordingly in the micros system as per the guest consumption.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well familiar with the hotel's policies and procedures, well acquainted with the physical layout of the hotel and its premises, and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout, and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Environment Charter of Sustainability program (saving energy, recycling, sorting waste, etc.).
• Understands and strictly adheres to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire Hygiene Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread beyond professions, persons, countries, and cultures the sense of hospitality and service, our strength and nourishment of the Group's success worldwide. Guest Passion We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first; we care for them. We go the extra mile for them. We enjoy doing it. Sustainable Performance We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit. Respect We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet. Spirit of Conquest Our guests are globetrotters and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible; we have fun doing it. Trust Hospitality is a team sport and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences, and value all voices. We work as one team to say what we do and do what we say. Innovation We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible, and make it possible. Qualifications : Diploma or Degree in Hotel Management Remote Work : No Employment Type : Full-time #J-18808-Ljbffr