Strategy & Ops Senior Manager, Operational Excellence

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSMEs to realize their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation from Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital, and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products. For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the Year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! ABOUT THE ROLE You are part of the COO Office and are responsible for improving operational efficiency within the Operations team. Monitor performance, streamline initiatives, oversee program management around operational efficiency. Align on top-level operational performance objectives, projects, & metrics, and communicate to departments. Help define new operational strategies by working with the COO office and other executives on special projects. Manage & plan manpower requirements for operational teams across all geographies. Support in keeping the environment & management framework appropriate to making teams highly productive: career progression plans, SOPs, documentation, communication channels, escalation strategies, organizational design, etc. Help with planning and coordinating strategic cross-functional events and/or reports, such as board meetings, leadership workshops & offsites. Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications. YOUR PROFILE You have done it before - 8+ years project management & leadership experience in consulting, investment banking, or fintech. Proven success in executive-level advising and interdepartmental collaboration. Understanding of the basics of financial services, including payments, financial crime, and customer operations. You can build a vision and action plan - Ability to create a vision & strategy for your team, build an action plan based on this, and execute it effectively & without supervision, rallying other leaders to your cause. You have strong communication & project management skills - Experienced in communicating with senior executives and on-the-ground teams. Your communication is clear, structured, and concise. You know how to project manage large projects with many dependencies. You make operations run like clockwork - Highly analytical and structured, capable of leading diverse teams to success. You are customer-obsessed - Always putting yourself in the shoes of the customer. You have strong communication & prioritization skills - Expert at communicating your vision, strategy, expectations, and priorities to all levels of the organization. Willing to work from the office (based in Gurgaon, India or Singapore) 3 days a week. What we offer Uncapped flexible annual leave. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and a sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. #J-18808-Ljbffr