Centre Customer Service Executive

Responsibilities: Establish strong relationships with students, parents, and teachers. Oversee and ensure the smooth operation of assessment, enrolment, scheduling, meetings, complaint management, incident reporting, safety, cleanliness, ad-hoc activities, billing, collections, and overall operational matters. Meet monthly and annual enrolment and retention targets. Collaborate with the Operations Executive to achieve sales targets. Regular meetings with teachers to monitor enrolment, student progress, and retention. Marketing: Support Centre and HQ marketing events, roadshows, and exhibitions to promote the brand and generate leads. Finance: Update and propose changes to operational manuals. Address grievances and propose improvements for staff. Set KPIs for Customer Service Executives. Prepare finance documents for monthly submission. Office Administration and Communication Support: Manage administrative tasks and respond to inquiries through various channels. Support the Manager with day-to-day administrative work. How do your skills match this job? Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Do you have experience in a sales role? How would you rate your English language skills? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? About Us: I Can Read Asia is expanding into Malaysia and we are seeking suitable candidates who are young at heart, passionate, and ambitious to join our team. I CAN READ was founded in 2000 by Educational Psychologists Antony Earnshaw and Annabel Seargeant. The duo developed the system based on 15 years of researching how children learn to read and in particular, how to address the problems faced by children with reading difficulties. We offer a full range of English Literacy courses for students aged 2.5 - 12 years old. Through these scientifically designed courses, students develop their English linguistic abilities similar to the manner in which we learn our first language. This style of learning has proven to be highly effective and is one of the leading English learning systems in the world. Through our unique pedagogy, we ensure that our students develop long-term excellence in all four skills of language – listening, speaking, reading, and writing. We have over 300,000 success stories and over 200 centres in 15 markets, with a presence in Australia, Bangladesh, China, Hong Kong, Indonesia, India, Malaysia, Myanmar, Mongolia, Oman, Pakistan, Singapore, Thailand, UAE, and Vietnam. #J-18808-Ljbffr