Job details
Job Description - System Channels Support Senior Specialist (24202232) Description Responsible for managing projects from ideation to full implementation of new systems, ensuring governance and continuous improvement. Key duties include:
- Analyzing current system performance and providing solutions for development.
- Generating reports to monitor system effectiveness.
- Collaborating with IT to resolve technical issues and ensuring the proper delivery and closure of all requests.
- Documenting commercial operations by drafting processes and procedures.
- Conducting regular reviews of internal processes and managing archiving activities.
- Supporting business users with current systems, writing scope documents, and gathering business requirements from stakeholders.
- Handling audit, risk management, and vendor communication to ensure accurate system delivery.
- Providing technical support to all channels.
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