TCM Branch Manager

Overview: The TCM Branch Manager is responsible for overseeing the daily operations of a Traditional Chinese Medicine clinic or branch, ensuring the highest standards of patient care, business performance, and staff management. This role requires a blend of leadership, business acumen, and knowledge of TCM practices to drive the success of the branch. Key Responsibilities: Oversee daily operations, ensuring smooth and efficient clinic activities. Ensure compliance with local healthcare regulations, TCM protocols, and company standards. Manage branch inventory, including herbal products, acupuncture needles, and other supplies. Monitor clinic cleanliness, patient safety, and equipment maintenance. Lead, motivate, and supervise a team of healthcare professionals, including licensed practitioners, support staff, and administrative personnel. Recruit, hire, and train staff in accordance with company policies and TCM best practices. Conduct regular performance evaluations, provide feedback, and implement professional development opportunities. Foster a collaborative and positive work environment. Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly. Oversee customer consultations, treatment plans, and follow-ups, ensuring TCM practitioners are providing safe, effective, and appropriate care. Assist in promoting customer education about TCM practices, therapies, and health management. Drive revenue growth by overseeing clinic sales goals and service offerings. Develop strategies to promote TCM services and products (e.g., acupuncture, herbal medicine, cupping therapy) to existing and potential clients. Monitor financial performance, track KPIs, and manage budgets for clinic operations. Ensure all healthcare practices and treatments are compliant with the relevant medical standards and regulations. Conduct regular audits and assessments of the clinic’s operations to ensure quality standards are met. Ensure proper documentation of patient records and medical histories in accordance with privacy laws. Qualifications: Certification or training in Traditional Chinese Medicine or equivalent (preferred). Minimum of 3-5 years of experience in healthcare management, with at least 1-2 years in a leadership position within a TCM clinic or similar setting. Strong knowledge of Traditional Chinese Medicine therapies, including acupuncture, herbal medicine, and other related treatments. Proven experience in staff management, customer service, and business operations. Excellent leadership and interpersonal skills with the ability to manage, motivate, and develop a diverse team. Excellent communication and problem-solving skills. #J-18808-Ljbffr