Service Desk Manager

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role If you love helping someone solve a problem and want to see various career options up close, you may enjoy being a Customer Service Representative at Kyndryl. We seek friendly, helpful, and empathetic individuals with an interest in technology. As a Customer Service Representative, you'll represent Kyndryl and assist customers daily. A Service Desk Manager combines tech support know-how with problem-solving and customer service skills. In this fun and fast-paced role, you'll learn and contribute immediately, starting with one client and progressing to multi-tasking and providing interactive solutions via chat, email, or MS Teams while delivering concierge-level care. You will also collaborate with back-office teams to handle escalations, working alongside senior colleagues who will share their knowledge. This role offers opportunities to grow your experience and skills, with avenues to find mentors and gain expertise in Microsoft 365 and other platforms, earning certifications like Google Cloud and Azure. Your Future at Kyndryl This role is a true “start here, go anywhere” opportunity. Many have advanced to higher escalation teams or pursued further education in technical roles. Who You Are You are experienced and possess a growth mindset, prioritizing personal and professional development. You are customer-focused and inclusive in your collaboration with others. Required Skills and Experience 5 years of relevant experience Knowledge of Windows, Mac, or Linux operating systems Support help desk knowledge Troubleshooting and problem-solving skills Customer support knowledge Active listening and adaptability to customer needs Singapore resource with proper work authorization Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches to meet customer needs ITIL Certification Being You Diversity goes beyond appearance or origin; it encompasses thought and identity. We welcome people of all cultures and backgrounds, supporting an equitable workplace through our Kyndryl Inclusion Networks. What You Can Expect We offer state-of-the-art resources and opportunities with Fortune 100 clients. Our benefits reflect our employees' diversity and support them through significant life moments. Access top-tier learning programs for certifications from Microsoft, Google, Amazon, and more. Engage in community volunteering opportunities through our giving platform. Your success is our investment, ensuring collective success. #J-18808-Ljbffr