Quality Assurance Specialist

Full time at Al Marwan Group in UAE

Posted on February 15, 2025

Job details

Who we are: Al Marwan Group is a holding company established in 1978. Al Marwan Group has grown a strong diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting, and Heavy Machinery trading of brand new and used equipment for the Construction, Mining, Oil, and Gas industries. We are currently looking for highly skilled and motivated Quality Assurance Specialists to join our team. Job Duties:

Regularly assess sales and tele sales calls to evaluate adherence to scripts, compliance with regulations, and overall effectiveness in customer interactions.
Develop and implement quality assessment criteria and tools to evaluate team performance against established benchmarks.
Provide constructive feedback to sales and tele sales representatives, offering actionable insights to improve their performance and customer engagement jointly with line managers.
Prepare detailed reports on team performance metrics, highlighting areas for improvement and success stories to share with management.
Identify trends and areas for improvement within sales processes and customer interactions, recommending solutions to enhance overall quality and efficiency.
Monitor customer feedback and satisfaction levels, ensuring that the sales and tele sales teams address customer needs effectively.

Qualifications: Education:

Bachelor's degree in Business, Marketing, or a related field is preferable.

Experience:

Proven 3 years experience in quality assurance or performance monitoring, preferably within sales or tele sales environments.

Other Requirements:

Excellent analytical skills and attention to detail.
Effective communication and interpersonal skills with the ability to provide constructive feedback.
Proficiency in CRM systems and quality monitoring tools.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Al Marwan Group

See All Al Marwan Group Jobs

Improve your chance to get this job. Do an online course on Quality Management starting now.

Quality Assurance in Assessment Advanced Diploma Course Line

AED 49

Duration: Upto 4 Hours

Enrol
Diploma in Quality Assurance Manager Skill-Up

AED 73

Duration: Upto 2 Hours

Enrol

See all courses

See All Quality Jobs

Quality Assurance Specialist

Job details

Apply safely

Hiring company

Al Marwan Group

Logistics Specialist

Non-Operated Well Delivery Specialist

Non-Operated Operations Excellence specialist

Non-Operated Development Engineering specialist

Non-Operated Cost Engineer specialist

DV02-ESG-Field Prof-DD, Sr

Business Application and ERP Coordinator

Assistant Superintendent

Graduate Trainee - Engineering (Part Time - UAE Nationals Only)

Commissioning Offshore System Operator

Topside Commissioning Offshore Material Coordinator

Fld Svc Mgr-Wireline and Perf

Jobs

Courses

Location

Follow us

Home UAE Quality Assurance Specialist

Home UAE Quality Assurance Specialist

Quality Assurance Specialist

Job details

Apply safely

Hiring company

Al Marwan Group

Similiar Jobs that might interest you

Logistics Specialist

Non-Operated Well Delivery Specialist

Non-Operated Operations Excellence specialist

Non-Operated Development Engineering specialist

Non-Operated Cost Engineer specialist

DV02-ESG-Field Prof-DD, Sr

Business Application and ERP Coordinator

Assistant Superintendent

Graduate Trainee - Engineering (Part Time - UAE Nationals Only)

Commissioning Offshore System Operator

Topside Commissioning Offshore Material Coordinator

Fld Svc Mgr-Wireline and Perf

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us