Technical Support Engineer - Remote Dubai

Full time at BeyondTrust Corporation in UAE

Posted on February 15, 2025

Job details

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

Technical Support Engineer: Responsible for supporting customers as they deploy, configure, and report incidents with their BeyondTrust products. This responsibility includes responding to, troubleshooting, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes.

What You’ll Do

Manage customer communication and expectations.
Provide phone, email and chat Support to assigned accounts.
Provide troubleshooting and debugging of customer problems.
Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
Escalate critical issues and roadblocks to the Technical Support Manager.
Be a part of the on-call rotation for the assigned product team.

What You’ll Bring

Bachelor’s degree preferred in a related technical field.
5 years in enterprise software customer support and/or IT related support.
Proficient knowledge of Windows based server OS such as Microsoft Windows Server.
Strong dedication to customer care.
Strong team interaction skills.
Excellent verbal and written communication skills, in person, by telephone, and with large teams.
Ability to understand and analyse customer technical needs.
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.

Knowledge In

Active Directory and GPO
Networking Tools and Utilities
AV/Firewall Rules and Policies
Secure “machine to machine” communications
Windows Account Administration
Security software
DNS

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners. #J-18808-Ljbffr

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Hiring company

BeyondTrust Corporation

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Technical Support Engineer - Remote Dubai

Job details

The Role

What You’ll Do

What You’ll Bring

Knowledge In

Better Together

About Us

Apply safely

Hiring company

BeyondTrust Corporation

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Home UAE Technical Support Engineer - Remote Dubai

Home UAE Technical Support Engineer - Remote Dubai

Technical Support Engineer - Remote Dubai

Job details

The Role

What You’ll Do

What You’ll Bring

Knowledge In

Better Together

About Us

Apply safely

Hiring company

BeyondTrust Corporation

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