Job details
Company Description Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness. Job Description As the Adventures/Activity Supervisor, you will be responsible for overseeing and coordinating the day-to-day operations of adventure and recreational activities at Hawar Resort. This role ensures that guests have a safe, enjoyable, and memorable experience while participating in various outdoor and adventure programs. You will lead a team of adventure guides, manage activity schedules, enforce safety protocols, and work closely with the Director of Adventures to maintain high standards for guest engagement and satisfaction. What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
- Activity Coordination and Supervision: Oversee the daily operations of adventure and recreational activities, ensuring they run on schedule and meet high standards. Lead and guide guests through activities such as water sports and eco-tours, ensuring safety and enjoyment while managing staff schedules, equipment, and guest participation.
- Team Leadership and Training: Supervise and train activity staff, ensuring they understand safety procedures and guest service standards. Foster a positive work environment, motivate the team, and provide performance evaluations with opportunities for development.
- Safety and Compliance: Enforce safety protocols, monitor adventure equipment, and ensure it’s regularly inspected. Conduct safety briefings for staff and guests to ensure all guidelines are followed.
- Guest Experience Management: Tailor activities to guests' preferences, address inquiries, and maintain a high level of guest satisfaction by ensuring all activities are executed to high standards.
- Collaboration and Communication: Work with the Director of Adventures to improve activities and collaborate with other resort departments for seamless guest experiences. Ensure clear communication among team members, management, and guests.
- Administrative and Operational Duties: Assist with managing schedules, equipment inventory, and materials for activities. Maintain records of guest participation and incidents, and support budget management to ensure cost-effective operations.
- Education: Bachelor’s degree in Recreation Management, Hospitality, Tourism, or a related field (preferred).
- Experience: A minimum of 3-5 years of experience in adventure tourism, recreation, or a similar field, with at least 1-2 years in a supervisory role. Experience in leading and managing outdoor activities, guest engagement, and safety protocols.
- Skills: Strong leadership, communication, and organizational skills. In-depth knowledge of adventure and recreational activities, including water sports, eco-tours, and outdoor excursions. Excellent problem-solving and decision-making abilities, especially in high-energy environments. Ability to manage multiple tasks, prioritize, and work efficiently under pressure.
- Certifications: Relevant certifications in outdoor adventure activities (e.g., scuba diving, kayaking, hiking). First Aid and CPR certification (required).
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
