Job details
Roles and responsibilities The Rooms and Reservations Coordinator will work closely with the Rooms Division & Reservations team. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provides administrative support to the Rooms Division & Reservations department.
- Monitors all Front Office/Reservations related orders and ensures guest supplies are maintained at stock level or if needed, expedited delivery.
- Ensures all new joiners receive fully functional access and tools.
- Prepare and submit the Front Office/Reservation’s payroll in a timely manner.
- Maintains current, accurate knowledge of Forbes standards and ensures the communication to the guest is courteous and personal.
- Be the liaison between Front Office/Reservations and other departments.
- Monitor Out of Order/Out of Service rooms and coordinate with the concerned teams.
- Monitor the Personal Concierge & Reception emails and action accordingly.
- Ensure compliance with financial systems.
- Schedule Personal Assistance colleagues as per operational demands.
- Ensure group rooming lists are correctly entered into the Property Management System.
- Monitor the Reservations/Personal Assistance departments’ workload and prioritize tasks.
- Work with the Reservations team to manage group bookings and VIP arrivals.
- Coordinate and assign rooms to guests based on availability and guest preferences.
- Monitor room inventory daily to ensure accurate tracking and maximize occupancy.
- Manage special requests such as adjoining rooms, specific views, or room configurations.
- Compare inventory with Opera and R&I and alert Reservations and Rooms Controllers on any discrepancy.
- Assist with operations when needed.
- 3-5 years in a reservation sales environment or related hospitality discipline required.
- Excellent analytical, problem solving, multi-tasking, organizational and administrative skills.
- Excellent communication (verbal and written), interpersonal and team management/development skills.
- Proven report writing and presentation skills.
- Able to work efficiently, independently and cohesively, producing quality results within strict deadlines, in a multi-cultural environment.
- Working knowledge of Opera Reservations and Property Manager or equivalent system.
- Proficient with Microsoft Windows applications in particular MS Word, Excel and Outlook required.
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Hiring company
Hilton
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