Reservations Manager

What is in it for you:

1. The Reservation Manager is responsible for optimizing the hotels and RGI (Revenue Generation Index measuring the hotels position as compared to the competition) sales revenue.
2. Close interaction with the hotels senior management.
3. Takes part in determining budget and strategy & is accountable for its implementation.
4. Responsible for pricing strategy and for optimizing inventory.
5. Must provide a global perspective on Revenue Management to the whole hotel.
6. Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.
7. Managing staff and ensuring smooth day to day activities for reservation department.
8. Attend trainings as per schedule.
9. Show fullest cooperation and respect within the team and other departments.
10. Aware of the daily activities and has product knowledge of all the hotel facilities.
11. Supports the budgetary process and the yearly strategy.
12. Devises the yearly budget per segment per day.
13. Determines sales strategy.
14. Determines yearly rate tables for all market segments.
15. Develops and steers the hotels Revenue strategy.
16. Prepares forecasts and chairs the Revenue meeting.
17. Determines and implements pricing strategies and circulates the recommendations.
18. Nurtures relations with internet partners.
19. Updates rates and restrictions throughout all distribution channels.
20. Collects, integrates and studies market and competition data on a daily basis.
21. Produces benchmarking GDS performance and other reports.
22. Maintains work systems and tools.
23. Maintain the revenue reporting system and analyze reservation patterns.
24. Staying up to date on any software or data management trends.
25. Be totally familiar with hotel products, rates, and promotions at all times.
26. Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
27. Provide ongoing market intelligence by monitoring business sources and segments.
28. Penetrate and saturate prospective and existing customer organizations for effective multi-department selling.
29. Assist the Assistant Director of Revenue in pursuing new market segments to secure sales and prepare proposals for consideration.
30. Positive communication of the hotel image to existing and potential customers at all times.
31. Ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
32. Report on trends in the industry and local markets.
33. Attend the hotels revenue meetings as scheduled.
34. Be well-groomed to the standards laid down. Insist on the same standard for your employees.
35. Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures.
36. Maintain a monthly overview of vacation and public holiday balance of all staff and deliver a monthly consolidated summary to the Director of P&C.

1. Minimum of 5 years experience in a 5* hotel.
2. Experience in the GCC and/or Middle East Region is a plus.
3. Excellent communication skills both written and verbal required.
4. Committed to exceeding guest expectations.