Digital Sales Representative | Retail | IKEA Jebel Ali
Job details
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
Listen and engage proactively with customers through digital channels, identify the customers’ concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.What you will do
- Listen and engage proactively with customers through digital channels
- Address customers’ ‘Home Furnishing’ needs, and identify opportunities to generate sales and customer satisfaction
- Answer questions about the products, emphasize the features of products to highlight how they solve customer problems
- Up-selling and cross-selling
- Gather customer feedback and share with the concerned teams
- Able to proactively present/customize best possible options to meet the customer needs
- Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication
- Develop and maintain a vast knowledge of the products/services being offered
- Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices
Required skills to be successful
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way
- Interpersonal skills to work with a wide variety of people each day, build relationships and network
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
- Multi-tasking abilities
- Patience when handling tough cases
What equips you for the role
- Experience with help desk software and remote support tools
- A strong understanding of the products and services
- Time management
- Persistence
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