Lounge Attendant - Residences

Responsibilities:

• Provide a warm and professional welcome to all residence owners and tenants ensuring every interaction reflects the high standards of our property.
• Prepare and serve coffee, tea, water, and other refreshments with attention to detail and presentation.
• Liaise with the Food & Beverage department to coordinate and assist with any special orders or dining requests.
• Oversee and maintain the Cinema Room and Kids Club ensuring these spaces are clean, functional, and enjoyable for residents.
• Act as a knowledgeable ambassador of the hotel sharing insights about available services and facilities to enhance the guest experience.
• Monitor and maintain the cleanliness and organization of the lounge area and all service stations throughout the day.
• Respond promptly to requests or inquiries ensuring that residents' needs are anticipated and exceeded whenever possible.
• Uphold a polished and professional demeanor embodying the values of luxury service at all times.
• Follow all food safety and hygiene standards as per Dubai Municipality and hotel regulations ensuring the safe handling, preparation, and storage of all beverages and refreshments.
• Conduct routine inspections of lounge equipment ensuring they meet safety and operational standards.
• Maintain cleanliness and sanitation of all service areas, equipment, and storage spaces in line with health and safety requirements.
• Report any potential safety hazards, maintenance issues, or health concerns promptly to the appropriate department.
• Ensure compliance with all hotel policies and procedures particularly regarding health, safety, and security.

• Previous experience in a lounge, VIP area, or hospitality-related role is highly preferred.
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.
• A positive, outgoing personality with a passion for delivering top-tier service.
• Strong attention to detail and organizational skills.
• Ability to work effectively as part of a team and under minimal supervision.
• Multitasking capabilities in a fast-paced, guest-focused environment.
• Familiarity with basic beverage preparation and service etiquette.
• Knowledge of food safety and hygiene standards in Dubai (e.g. HACCP or other relevant certifications) is an advantage.