Guest Service Agent - Hotel Front Office

Job Responsibilities:

1. To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest requests and complaints in a warm and timely manner.
2. Efficiently, courteously, and expediently welcome, handle check-in, check-out, and provide a fond farewell for all hotel guests, ensuring their comfort and satisfaction while adhering to the hotel standard operating procedures.
3. Efficiently and courteously provide cashiering-related services and foreign exchange information while maintaining good guest relations at all times.
4. Welcome and assist guests efficiently, courteously, and professionally in all Front Office-related functions to ensure overall care of hospitality and services are given to our customers throughout their stay.
5. Provide guests with insights into the city and help them plan their leisure time while staying with us.
6. Act as an ambassador of the Accor Hospitality to ensure guests have a uniform branded experience during their stay.
7. Adhere to the hotel standard operating procedures.

1. Prior experience working with Opera or a related Property Management system.
2. Excellent verbal and written English communication skills are required.
3. Knowledge of other languages will be an added advantage.
4. Previous work experience with 3/4 star hospitality brands will be an added advantage, though not a necessary requirement.
5. Arabic-speaking candidates are encouraged to apply.