Technical lead

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.Position Summary This position requires someone who has Nexthink tool implementation for Life Science business by integrating with SNOW ITSM & Life Science business applications. It also requires someone with Audio & Video implementation (Cisco to Neat bar) experience and provide support to produce internal events including sound mixing, video direction, camera operation, and broadcast to web platforms such as MS Teams.Mandatory Skills Nexthink Development & Administration Audio & Video Specialist Nexthink Integration with Service Now ITSM Data Center & Networking experience Roles And Responsibilities Understand requirements, goals, and constraints to translate insights into business recommendations to implement Nexthink. Perform feasibility studies, design automation solutions, and create and maintain workflows. View all collaboration tools dashboards enables users to see the Collaboration Tools module and associated dashboards. Write and execute Splunk queries, develop and maintain Power Shell scripts, manage PC infrastructure, and collaborate with Service Now. Implement, support, and maintain Nexthink; design and implement solutions; develop and deploy custom dashboards; and analyze data. Monitor DEX Scores and create recommendations for improvement. Create relevant alerts, dashboards, and Remote Actions to fix common issues in the environment for business. Create Campaigns for alerting, survey, and well-being of employees. Ensure Hardware resources are performing well and sized according to the Organization standards. Perform regular health checks in terms of Hierarchy, Nexthink user's RBAC, and Collector connectivity. Ensure Platform and Collectors are up to date and fully connected. Manage Amplify enables users to configure the Amplify Information Technology Service Management (ITSM) integration browser extension. It requires the Data Privacy to be set to None or Anonymous users. View all application dashboards enables users to monitor all applications on the Overview page and on all Applications dashboards. Network Cable Testing, Hardware reboots, Inventory services, Rack and stack. Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team. Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client. Provide guidance to user groups who want to use the space for their events in self-service. Provide support to produce internal events including: sound mixing, video direction, camera operation, broadcast to web platforms such as MS Teams or Webex. Provide direction to 3rd party AV vendor when producing a large and complex event. Show both customer-oriented and assertive personal skills to ensure events run smoothly. Salary Range: $100,000Date of Posting: 20/12/2024Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check. #J-18808-Ljbffr