IT Support Engineer

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  With Team members in Auckland, the United Kingdom, the United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. We are seeking an experienced IT Support Engineer to support our mostly remote workforce of 200+ employees Reporting to the IT Manager, you will be the first point of contact for IT support, ensuring efficient issue resolution and system management. You’ll oversee user accounts, adherence to security policies, and device management while maintaining IT documentation and vendor relationships. You'll also play a key role in onboarding and offboarding employees, ensuring secure access and smooth transitions. If you're ready to ensure our team has seamless tech support, apply now! What You Will Do: IT Support & Troubleshooting: Provide desktop support and manage help desk tickets. Systems Administration: Manage Office 365, Entra ID, Teams, SharePoint and company standard apps Device & Security Management: Configure laptops, deploy updates, and enforce IT security standards. Employee Onboarding & Offboarding: Set up accounts, provision access, and revoke credentials securely IT Documentation & Vendor Management:  Maintain IT policies and liaise with service providers. Who You Are: Problem-Solver: You love troubleshooting and finding solutions quickly. Detail-Oriented: You ensure nothing slips through the cracks. Adaptable: You're comfortable in a fast-paced, evolving IT landscape. Customer-Focused: You provide excellent support with a positive attitude. Security-Minded: You prioritise cybersecurity and best practices Requirements What you need to know and what will make you successful!

• 2-3 years experience as an IT Support Engineer or Desktop Support Specialist
• Bachelor’s degree or equivalent certifications in IT or a related field
• Extensive hands-on experience with MacOS, Windows 11, and the Office 365 suite
• Strong working knowledge of Entra ID, Exchange Online, SharePoint & Intune
• Expertise in remote desktop support and troubleshooting
• Experience with IT help desk ticketing systems
• Powershell scripting knowledge to automate tasks
• Outstanding customer service skills with the ability to explain technical issues clearly
• Self-motivated with excellent time management skills for a remote role
• Familiarity with network security best practices.
• Excellent communication and teamwork skills to collaborate effectively.
• Suitable National Criminal Check.

• Flexible working.
• We are a Team. We trust each other and we believe our best work happens when life & work is in good balance.
• Take your birthday off.
• Social and Team Building Events, remote and in person.
• Relaxed and friendly team.
• Fantastic training and development opportunities.