Dutch Customer Support Executives

Job Purpose: . You will responsible for delivering the best in customer service via phone, email, chat and social media. We are only accepting applications from candidates that live in the Lisbon area of Portugal. Full time Monday to Friday business hours but needs to be flexible for shifts You must already have NISS and NIF to work in Portugal and be a native Dutch Speaker First month onsite training After training - Hybrid with 2 days in the office and 3 days working from home. Key Responsibilities include: Support the customer and work on upsell during exchange and order process. Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media. Provide a professional service to support customer & partners to be more self-efficient. Record specific details of customer & partner contacts & ensure actions taken on each and every case. Effective complaint handling to meet instant satisfaction. Work with the manageme n t team to stay updated on product knowledge and be informed of any changes in company policies and process. Work effectively with the team to deliver and exceed targets set. Required Competencies/ skills: Excellent communication skills – verbal and written - in English Native Level Durch Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience Ability to handle calls, emails, social media or webchats and take notes at the same time shift work can potentially be scheduled between 8 am & 8 pm Mon to Sat. Current shift is 8 am – 5 pm Mon to Fri subject to change Base salary: 850€ gross (14 months) Language Bonus: 770€ gross (12 months) Monthly Bonus: 144,17€ gross (achieve KPI objectives - 12 months) Meal Allowance 8,20€ per working day Plus many other benefits