Program Manager

BACKGROUND AND CONTEXT Cancer care is changing rapidly worldwide, and using digital tools and technologies is key in driving this change – improving quality, access, and cost of care. Digital technologies are used across the entire patient journey – screening, diagnostics, treatment, home care, and survivorship. Digital technologies are being used for cancer care to:  Provide tools for clinicians (incl. clinical decision support, evidence-based guidelines, image analytics & AI/ML, personalized medicine) Enable integrated care for patients (incl. cancer screening, telemedicine, remote monitoring, medication adherence, patient engagement, and patient education) Track quality of care delivery (clinical quality metrics, patient-reported outcomes) Share data, patient care, and best practices across health facilities (incl. data interoperability and disease registries) Engage with companies to build/test new solutions (incl. research, clinical trial automation, patient matching, real-world evidence, AI/ML) Collaborate with insurance companies and government (incl. health policy, reimbursements)2 KEY FOCUS AREAS  EMR Initiative ( NCG-KCDO published detailed oncology EMR requirements and empanelled 6 national scale HMIS/EMR vendors that have customized their products to meet the unique needs for oncology. NCG also launched a support program – LEAP (Leading EMR Adopter Program) – for eligible hospitals to receive partial funding towards the cost of implementing the NCG EMR. The NCG EMR has been well received among the NCG community with over 20 NCG hospitals in the implementation process. The team is working on interoperability to enable electronic transfer of patient’s health records from one hospital/doctor to another for continuity of care as well as on standardizing reporting and analytics for operational and clinical performance metrics.  Teleconsultation Initiative: NCG-KCDO is launching two pilots at TMH that will facilitate teleconsultation calls with cancer patients using an oncology specific telemedicine platform with an assisted model where a junior doctor will provide a case summary to the oncologist to improve the efficiency of such calls and design the operating model for a national scale teleconsultation solution across the NCG network.  AI/ML Initiative: NCG-KCDO is working on developing a comprehensive framework to advance oncology innovation through AI-ML solutions that will help promote the use of proven AI-ML solutions across NCG hospitals, accelerate the development of new AI-ML solutions by health tech companies, and transform cancer care by leveraging AI-ML technologies.  Web/Mobile Apps: NCG-KCDO is working on developing (a) the NCG Patient App, a comprehensive resource for patients and the general public to learn about cancer prevention, detection, and care across every stage of the cancer journey and (b) the NCG Connect App, a comprehensive resource for NCG centres and doctors to collaborate and exchange information across a broad range of topics.  Clinical Decision Support: NCG-KCDO is supporting the development of clinical decision making tools that can help clinicians with better information at the point of care in making clinical decisions such as Synoptic Reporting for Pathology, NCG Clinical Guidelines automation for driving standardization in care and Virtual Tumor Board Library for training and treatment planning. EXPECTED ROLE Lead the NCG EMR initiative and support other NCG KCDO initiatives as needed; Establish governance frameworks to track progress and drive achievement of success metrics.  NCG Centre Engagement: Collaborate with NCG hospitals to identify NCG EMR implementation opportunities and guide them through their digital transformation journey.  Project Management: Track EMR implementation and user adoption while establishing governance frameworks to monitor progress and address challenges.  Outcome Measurement: Define and monitor KPIs to assess EMR success and provide actionable insights to leadership.  Stakeholder Relationships: Foster strong partnerships with NCG hospitals and empanelled EMR vendors to ensure seamless implementation and issue resolution.  Continuous Improvement: Document lessons learned to refine processes and enhance future EMR implementations. 3 Solution Enhancements: Ensure ongoing enhancement of the NCG EMR solution including product development by NCG EMR vendors and deployment at NCG hospitals.  Other Initiatives: Provide program management support to other NCG KCDO initiatives to drive digital transformation. DESIRED PROFILE Industry Experience and Qualifications  Professional with 5+ years of experience managing program execution across a portfolio of projects.  At least 2 years of experience in the healthcare industry with direct involvement in EMR/HIS implementation and governance.  A bachelor's degree is required; an MBA or equivalent degree is preferred. Skills and Attributes  Proven track record in program management and driving effective governance to achieve project objectives within a defined timeframe.  Demonstrated experience building and growing trust-based relationships with senior professionals (clinical and technical) at public and/or private hospitals.  Strong desire to contribute to social impact at scale with a long-term view. High degree of resilience and intrinsic motivation to drive things forward, especially in the face of challenges.  Comfortable working in a government organization as part of a collaborative network and effectively navigating the operational processes to deliver results.  Ability to be hands-on and work as an individual contributor with a solutions mindset and demonstrated capacity for out-of-the-box thinking.  Excellent communication skills (spoken and written), collaborative approach and business orientation with the ability to drive data-driven decision-making. EMPLOYMENT DETAILS  Position: Full-time project-based position employed with a renewable tenure of 2 years  Location: Parel, Mumbai (No work from home provision) Timings: Monday to Friday (8.25 hrs.) and any one Saturday in a month (5 hrs.) Leaves and Holidays: 15 days leave allowance every 6 months; 15-17 national holidays (includes weekend holidays where applicable) Benefits: Health insurance or provident fund is not included