Customer Care Executive

About Evident At Evident, we are guided by the scientific spirit - innovation and exploration are at the heart of what we do. Committed to making people’s lives healthier, safer, and more fulfilling, we support our customers with solutions that solve their challenges and advance their work; whether it’s researching medical breakthroughs, inspecting infrastructure, or exposing hidden toxins in consumer products. Previously known as Olympus’ Scientific Solutions Division, we have over 100 years of history in the life science and industrial solutions business, with ~4,300 employees across 25 countries globally. We have six manufacturing facilities and four R&D facilities across Americas, Asia and Europe that enable us to deliver products promptly and efficiently to customers around the world, while developing and innovating products to meet our customers’ needs. For more information, visit About the Job We are seeking a Customer Care Executive based in Gurugram to provide comprehensive administrative support, exceptional customer service, and valuable sales assistance across our organization. This role is essential in managing customer accounts, processing orders, handling complaints, and ensuring smooth delivery and documentation processes. The Customer Care Executive will work closely with Sales, Service, and internal teams to deliver the best customer experience as a single point of contact for customers. Key Responsibilities

• Act as a single point of contact between Sales/Customers and internal stakeholders for various customer-related matters.
• Collaborate closely with internal teams and external partners to provide a seamless and exceptional customer experience.
• Responsible for timely and accurate orders processing (Sales and Service Orders), management of order/delivery, maintenance of customer account and price in ESG systems.
• Responsible for the coordination between business partners and internal functions on orders follow up, deliveries scheduling, inventory depletion, servicing, return to office for value-added tasks, permit application and shipment documentations.
• Responsible for processing of local, export, drop-shipment and return documentation (including demo or loaner) ensuring compliance with regulations.
• Manage parts purchases, customer accounts, billings, field engineer and equipment bookings as well as ensuring smooth parts issuance operations.
• Provide administration support to the Sales Team for administrative tasks, CRM-related activities, forms completion and price update.
• Provide support Sales and Service team in Tender and Contract Management.
• Generate operational reports from Salesforce (CRM)/SAP (ERP) or other reports as requested.
• Introduce customer to the product or services or sales promotion and provide the appropriate level of support to ensure usage and customer retention.
• Handle customer complaints by recording, investigating, and implementing corrective measures.
• Adhere to internal controls, global trade regulations, quality standards, and audit compliance.

• Bachelor Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
• Minimum 2 years of related work experience in Order Fulfillment, Logistics and/or Supply Chain.
• Knowledge and hands-on experience on SAP ERP or/and Salesforce CRM Systems would be preferred.

• Customer oriented, prompt handling of customer request with attention to details.
• Knowledge of Order Management or/and Supply Chain related function preferred.
• Knowledge and hands-on experience on SAP ERP or/and Salesforce CRM Systems would be preferred.
• Strong interpersonal skills and good communication skills (both written and verbal).
• Good problem-solving skills (ability to identify issues, propose next step solutions and resolve customers’ problems effectively).
• Proactive, adaptable, organized, and able to prioritize task with minimal supervision.
• Good team play with the ability to work in a dynamic and fast-paced environment.
• Meticulous and comfortable to handle large quantities of documents.
• Proficient in MS Outlook, Excel, Word, and PowerPoint.