Customer Success Manager

We’re Hiring: REMOTE Customer Success Lead (Fitness Industry) How to Apply: ✅ Submit your CV & Cover Letter to HR@TanviParikh.com ✅ Complete this self-paced online assessment: Pro tip: A well-crafted cover letter will add value to your application. Show us why YOU are the perfect fit for this leadership role! We’re Hiring a Customer Success Lead at TNV Method! At TNV Method , we don’t just transform bodies—we transform lives. Our individualized coaching method is designed to integrate seamlessly into busy, high-achieving lifestyles, and we’re looking for an exceptional Customer Success Lead to drive our mission forward. This is not just another customer support role —this is a leadership position . You’ll be the bridge between our clients and coaches, ensuring every TNV client experiences elite, high-touch service that keeps them engaged, motivated, and seeing results. Your Impact: Own and refine the entire Customer Success pipeline , from onboarding to long-term retention. Be the strategic partner to our clients—understand their needs, eliminate roadblocks, and ensure they never feel stuck . Conduct high-value customer success and retention calls , ensuring clients stay committed, engaged, and thriving . Use behavioral psychology & deep relationship-building to drive renewals and customer loyalty. Work directly with TNV leadership to implement strategies that enhance client experience, optimize retention, and boost revenue. Maintain our CRM , ensure seamless handoffs between teams, and bring data-driven insights to the table. Why TNV Method? We’re not a big corporate machine. We’re a close-knit, high-performance team that believes in excellence without bureaucracy . Here’s what makes us different: ✨ Flat Hierarchy & Leadership Exposure – You’ll work directly with Tanvi and senior leaders , making real, high-stakes decisions that shape our future. Career Growth & Mentorship – You’ll receive direct mentorship from Tanvi , learning from her years of expertise in fitness, coaching, and business strategy. Remote-First & Impact-Driven – Work from anywhere while making a tangible difference in people’s lives. Elite Standards, Elite Team – We hold ourselves to the highest standards—this isn’t just a job, it’s a mission . Who We’re Looking For: ✔️ Fitness Industry Experience is a MUST – You’ve worked in the fitness industry before, whether in coaching, client success, or retention. ✔️ Empathetic & Client-Obsessed – You genuinely care about helping people achieve their fitness goals and will go the extra mile to support them. ✔️ Proactive & Detail-Oriented – You take initiative, spot trends, and optimize processes to enhance customer experience. ✔️ Persuasive & Results-Driven – You understand psychology, can influence behavior , and drive higher renewals and retention . ✔️ Exceptional Communicator – You articulate yourself flawlessly in written and verbal English . Ready to lead Customer Success at TNV Method? Apply now!