Legal Workflow/Document Production Specialist
Job details
Legal Workflow/Document Production Specialist Type: Permanent Location: Fully Remote Working Hours: 2pm – 10pm Salary: £38,000 A large prestigious law firm is currently recruiting for an experienced Legal Workflow Coordinator / Document Production Specialist to join their in-house legal document production department on a full-time permanent basis. The role will be working the early evening shift of 2pm – 10pm on a fully remote basis from home. This role will involve working as a hands-on Document Production Specialist, coordinating work requests submitted to the Document Production department. This position is the initial point of direct contact for the London office, ensuring smooth intake of work. Role goals include identifying workflow, ensuring the efficient scheduling of work, and handing over to colleagues where necessary, along with excellent technical skills to respond to queries and troubleshoot tasks. Other position expectations include but are not limited to:
- Consistently deliver high-quality services on time, focusing on responsiveness, client satisfaction, effective client communication, and client service orientation.
- Liaise closely with Document Production and departmental contacts to filter requests as appropriate, utilizing a working knowledge of current Document Production to provide quick turnaround service via email and/or an electronic submission tool, as well as helping clients find appropriate solutions.
- Utilize client tools and templates in document preparation as required.
- Provide technical document troubleshooting support as required within the centre or directly with centre users.
- Manage and prioritize assigned projects to ensure deadlines and expectations are met.
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